FAQ
General Questions
Q: What products do you offer?
A: We offer an array of products that enhance everyday life from fitness products, health and wellness products, to kids toys and educational products. Our goal is to make sure every product we offer brings a smile to your face, joy to your heart, or a much needed health, or pleasure you didn't know you were missing.
Q: Where are you located?
A: Our store is an online-based but we ship worldwide through our online platform.
Orders and Shipping
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our shipping partner's website.
Q: How long does shipping take?
A: Shipping times vary depending on your location:
- Domestic: 1-7 business days
- International: 7-21 business days
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over 150.00. For orders under this amount, a flat shipping fee of [amount] applies.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please visit our Returns Policy page for more details.
Q: How do I initiate a return or exchange?
A: Contact us at b2edistributors@gmail.com and we’ll guide you through the process.
Payments and Security
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options like Apple Pay, Google Pay].
Q: Is my payment information secure?
A: Yes, we use secure encryption to protect your payment information. Your data is safe with us.
Product Questions
Q: Are your products eco-friendly/sustainable?
A: [Insert your store's stance on sustainability, e.g., "Yes, we prioritize eco-friendly materials and sustainable practices."]
Q: Do you offer customizations?
A: [Explain any customization options, e.g., "Yes, we can customize products like... Click here for more information."]
Contact and Support
Q: How can I contact customer support?
A: You can reach us at b2edistributors@gmail.com or fill out our Contact Form. Our team is available 7 days a week.
Q: Do you have a phone number I can call?
A: 205-305-2300